AAPT CEO Yuile to resign this week
26 February, 2014 by Andrew CollinsAAPT CEO David Yuile will leave the company this Friday, the same day that the sale of AAPT to TPG is finalised.
Telecom NZ rebrands as Spark
25 February, 2014Telecom New Zealand will change its name to Spark in a rebranding exercise that will also cover the company's Gen-i and Telecom Digital Ventures units.
Mitel eyes Australian expansion with Aastra merger
06 February, 2014 by Dylan Bushell-EmblingBusiness communication provider Mitel's merger with Aastra effectively doubles its market share in Australia, and the company is aiming for further growth, according to A/NZ VP Frank Skiffington.
Accommodating expansion with virtual PBX
20 January, 2014HRMWEB has implemented a virtual PBX system, helping the company to expand its phone system capacity in alignment with an increased headcount.
Massey University upgrades contact centre solution
27 November, 2013New Zealand's Massey University has updated its contact centre solution in preparation for unified communications.
Retaining your customer service staff
14 November, 2013 by Daniel Scheltinga*Daniel Scheltinga discusses how to reduce churn in your customer service team by focusing on people, process and technology.
Australian business riding software-defined communications wave
07 November, 2013 by Dylan Bushell-EmblingUse of software-defined communications technology among Australian businesses is increasing, with CIOs starting to show a preference for software-only PABX systems.
NMA, CSIRO reassemble Phar Lap virtually
04 November, 2013 by Dylan Bushell-EmblingThe National Museum of Australia is using CSIRO telepresence technology to offer students virtual tours of Phar Lap's heart, hide and skeleton - each located hundreds of kilometres apart.
MyNetFone nabs users from in-liquidation resellers
28 October, 2013 by Dylan Bushell-EmblingMyNetFone has arranged to provide continuity of service for customers of PennyTel and iVoisys, two telecom resellers forced into liquidation last week.
Cisco, Microsoft dominate Aus UC market
17 October, 2013 by Dylan Bushell-EmblingCisco and Microsoft control over 40% of the $700m Australian UC market, but new trends such as the emergence of cloud-based solutions could shake up the status quo.
Call recording, the cloud and the law
19 September, 2013 by Andrew Lamrock*Call recording is gaining momentum around the globe. Given the existence of regulation, it's important CIOs understand the complexity and nuances of call recording and customer security.
Users angry over Kogan Mobile collapse
27 August, 2013 by Andrew CollinsUsers of now-defunct Kogan Mobile have turned to the internet to vent their frustrations, with some emailing sites like Technology Decisions with their comments and others trading barbs in forums over who is ultimately to blame for the carrier's downfall.
Telecom NZ drops lawsuit against rival
15 August, 2013Telecom NZ has dropped a lawsuit seeking to force Vodafone NZ to make changes to its new advertising campaign, after its rival tweaked the campaign independently.
Images of the future
14 August, 2013 by Elizabeth Rudd, Director, FutureNousThe role of pictures and stories in creating the future of your organisation.
Lawyers investigate as Polycom CEO quits after expense “irregularities” revealed
25 July, 2013 by Andrew CollinsPolycom boss Andrew Miller has resigned after the company uncovered “irregularities” in his expense submissions. Following the news of Miller’s resignation, several law firms have launched their own investigations into Polycom or its staff.
