Telstra reveals sort-of Transparency Report
11 March, 2014 by Andrew CollinsTelstra's first Transparency Report shows the company received more than 40,000 requests from law enforcement for customer information. But despite its name, the report leaves many questions unanswered.
Nominations open for ACOMM Awards
03 March, 2014 by Dylan Bushell-EmblingNominations are open for the 2014 ACOMMS Australian telecom industry awards.
Telecoms ombudsman reshuffles board structure
27 February, 2014The Telecommunications Industry Ombudsman (TIO) yesterday voted to move from a separate board and council structure to having only a single board of directors.
AAPT CEO Yuile to resign this week
26 February, 2014 by Andrew CollinsAAPT CEO David Yuile will leave the company this Friday, the same day that the sale of AAPT to TPG is finalised.
Telecom NZ rebrands as Spark
25 February, 2014Telecom New Zealand will change its name to Spark in a rebranding exercise that will also cover the company's Gen-i and Telecom Digital Ventures units.
Mitel eyes Australian expansion with Aastra merger
06 February, 2014 by Dylan Bushell-EmblingBusiness communication provider Mitel's merger with Aastra effectively doubles its market share in Australia, and the company is aiming for further growth, according to A/NZ VP Frank Skiffington.
Accommodating expansion with virtual PBX
20 January, 2014HRMWEB has implemented a virtual PBX system, helping the company to expand its phone system capacity in alignment with an increased headcount.
Massey University upgrades contact centre solution
27 November, 2013New Zealand's Massey University has updated its contact centre solution in preparation for unified communications.
Retaining your customer service staff
14 November, 2013 by Daniel Scheltinga*Daniel Scheltinga discusses how to reduce churn in your customer service team by focusing on people, process and technology.
Australian business riding software-defined communications wave
07 November, 2013 by Dylan Bushell-EmblingUse of software-defined communications technology among Australian businesses is increasing, with CIOs starting to show a preference for software-only PABX systems.
NMA, CSIRO reassemble Phar Lap virtually
04 November, 2013 by Dylan Bushell-EmblingThe National Museum of Australia is using CSIRO telepresence technology to offer students virtual tours of Phar Lap's heart, hide and skeleton - each located hundreds of kilometres apart.
MyNetFone nabs users from in-liquidation resellers
28 October, 2013 by Dylan Bushell-EmblingMyNetFone has arranged to provide continuity of service for customers of PennyTel and iVoisys, two telecom resellers forced into liquidation last week.
Cisco, Microsoft dominate Aus UC market
17 October, 2013 by Dylan Bushell-EmblingCisco and Microsoft control over 40% of the $700m Australian UC market, but new trends such as the emergence of cloud-based solutions could shake up the status quo.
Call recording, the cloud and the law
19 September, 2013 by Andrew Lamrock*Call recording is gaining momentum around the globe. Given the existence of regulation, it's important CIOs understand the complexity and nuances of call recording and customer security.
Users angry over Kogan Mobile collapse
27 August, 2013 by Andrew CollinsUsers of now-defunct Kogan Mobile have turned to the internet to vent their frustrations, with some emailing sites like Technology Decisions with their comments and others trading barbs in forums over who is ultimately to blame for the carrier's downfall.
