NMA, CSIRO reassemble Phar Lap virtually

04 November, 2013 by Dylan Bushell-Embling

The National Museum of Australia is using CSIRO telepresence technology to offer students virtual tours of Phar Lap's heart, hide and skeleton - each located hundreds of kilometres apart.

MyNetFone nabs users from in-liquidation resellers

28 October, 2013 by Dylan Bushell-Embling

MyNetFone has arranged to provide continuity of service for customers of PennyTel and iVoisys, two telecom resellers forced into liquidation last week.

Cisco, Microsoft dominate Aus UC market

17 October, 2013 by Dylan Bushell-Embling

Cisco and Microsoft control over 40% of the $700m Australian UC market, but new trends such as the emergence of cloud-based solutions could shake up the status quo.

Call recording, the cloud and the law

19 September, 2013 by Andrew Lamrock*

Call recording is gaining momentum around the globe. Given the existence of regulation, it's important CIOs understand the complexity and nuances of call recording and customer security.

Users angry over Kogan Mobile collapse

27 August, 2013 by Andrew Collins

Users of now-defunct Kogan Mobile have turned to the internet to vent their frustrations, with some emailing sites like Technology Decisions with their comments and others trading barbs in forums over who is ultimately to blame for the carrier's downfall.

Telecom NZ drops lawsuit against rival

15 August, 2013

Telecom NZ has dropped a lawsuit seeking to force Vodafone NZ to make changes to its new advertising campaign, after its rival tweaked the campaign independently.

Images of the future

14 August, 2013 by Elizabeth Rudd, Director, FutureNous

The role of pictures and stories in creating the future of your organisation.

Lawyers investigate as Polycom CEO quits after expense “irregularities” revealed

25 July, 2013 by Andrew Collins

Polycom boss Andrew Miller has resigned after the company uncovered “irregularities” in his expense submissions. Following the news of Miller’s resignation, several law firms have launched their own investigations into Polycom or its staff.

ShoreTel ups the ante in UC market

09 May, 2013 by Anthony Caruana | Supplied by: ShoreTel Australia

Earlier this week at Interop in Las Vegas and to a small group of journalists in Sydney, ShoreTel announced a new product for its unified communications users. The ShoreTel Dock fuses the office phone with mobile devices. Is this a sign that UC is coming of age?

Unified comms misunderstandings could cost you

12 April, 2013

Misunderstandings about unified communications tools mean Australian organisations could be spending big on unified communications tools that don’t improve employee productivity.

ShoreTel Mobility 6 and Conferencing iOS applications

06 March, 2013 | Supplied by: ShoreTel Australia

ShoreTel has released its Mobility 6 and Conferencing iOS applications for free on iTunes.

Multivendor UC & the cloud challenge

11 December, 2012 by Sue Bradshaw, Senior Technical Writer, Integrated Research

While unified communications has been around for a while, how can it work in multivendor environments where cloud services are still new? How do we move from bare metal systems to cloud and what does that mean for the user experience?

City of Charles Sturt gains insight into communications with UC

27 November, 2012 by Technology Decisions staff | Supplied by: Mitel Networks

The City of Charles Sturt has implemented a unified communications solution across several of its locations, improving staff efficiency and customer service delivery.

Enabling interstate hot-desking with integrated voice and data

27 November, 2012 by Andrew Collins | Supplied by: Enablis Pty Ltd

Recruitment specialist Sirius Recruitment Group (SRG) has implemented an integrated voice and data solution that has enabled easier telephony administration and interoffice hot-desking.

Conroy to override ACMA; Google faces more antitrust claims; Internode launches NBN phone services

26 November, 2012 by Andrew Collins

Andrew Collins looks at the more interesting tales from IT in the last week, including Communication Minister Stephen Conroy’s influence over ACMA, more allegations of anticompetitive practices at Google and Internode’s foray into PSTN-style phone services over the NBN.

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