Convergence

Users angry over Kogan Mobile collapse

27 August, 2013 by Andrew Collins

Users of now-defunct Kogan Mobile have turned to the internet to vent their frustrations, with some emailing sites like Technology Decisions with their comments and others trading barbs in forums over who is ultimately to blame for the carrier's downfall.


Telecom NZ drops lawsuit against rival

15 August, 2013

Telecom NZ has dropped a lawsuit seeking to force Vodafone NZ to make changes to its new advertising campaign, after its rival tweaked the campaign independently.


Images of the future

14 August, 2013 by Elizabeth Rudd, Director, FutureNous

The role of pictures and stories in creating the future of your organisation.


Lawyers investigate as Polycom CEO quits after expense “irregularities” revealed

25 July, 2013 by Andrew Collins

Polycom boss Andrew Miller has resigned after the company uncovered “irregularities” in his expense submissions. Following the news of Miller’s resignation, several law firms have launched their own investigations into Polycom or its staff.


ShoreTel ups the ante in UC market

09 May, 2013 by Anthony Caruana | Supplied by: ShoreTel Australia

Earlier this week at Interop in Las Vegas and to a small group of journalists in Sydney, ShoreTel announced a new product for its unified communications users. The ShoreTel Dock fuses the office phone with mobile devices. Is this a sign that UC is coming of age?


Unified comms misunderstandings could cost you

12 April, 2013

Misunderstandings about unified communications tools mean Australian organisations could be spending big on unified communications tools that don’t improve employee productivity.


ShoreTel Mobility 6 and Conferencing iOS applications

06 March, 2013 | Supplied by: ShoreTel Australia

ShoreTel has released its Mobility 6 and Conferencing iOS applications for free on iTunes.


Multivendor UC & the cloud challenge

11 December, 2012 by Sue Bradshaw, Senior Technical Writer, Integrated Research

While unified communications has been around for a while, how can it work in multivendor environments where cloud services are still new? How do we move from bare metal systems to cloud and what does that mean for the user experience?


Enabling interstate hot-desking with integrated voice and data

27 November, 2012 by Andrew Collins | Supplied by: Enablis Pty Ltd

Recruitment specialist Sirius Recruitment Group (SRG) has implemented an integrated voice and data solution that has enabled easier telephony administration and interoffice hot-desking.


City of Charles Sturt gains insight into communications with UC

27 November, 2012 by Technology Decisions staff | Supplied by: Mitel Networks

The City of Charles Sturt has implemented a unified communications solution across several of its locations, improving staff efficiency and customer service delivery.


Conroy to override ACMA; Google faces more antitrust claims; Internode launches NBN phone services

26 November, 2012 by Andrew Collins

Andrew Collins looks at the more interesting tales from IT in the last week, including Communication Minister Stephen Conroy’s influence over ACMA, more allegations of anticompetitive practices at Google and Internode’s foray into PSTN-style phone services over the NBN.


Improving customer service with IP business communications software

20 November, 2012 by Andrew Collins | Supplied by: Interactive Intelligence Australia

Toyota Financial Services (TFS) New Zealand has deployed an IP business communications software suite to manage the telephony requirements of its head office, national contact centre and the sales office of sister organisation Toyota New Zealand.


Saving lives with videoconferencing

07 November, 2012 by Andrew Collins | Supplied by: Alloy Computer Products Pty Ltd

Lower Murray Medicare Local (LMML), a healthcare provider in the Mildura area, has constructed a videoconferencing room in a local hospital using Vidyo equipment, drastically reducing the time patients must wait in order to see specialist doctors, and potentially saving lives.


Videoconferencing saves McDonald Jones Homes $16K a year

16 October, 2012 by Andrew Collins | Supplied by: LifeSize Communications

McDonald Jones Homes, a residential home builder, has deployed a videoconferencing system across its disparate offices, saving $16,000 a year on travel costs and staff time. The company has 210 staff spread across multiple locations in NSW, including four main offices and around 15 display homes, all of which are staffed. As the company is distributed across the state, travel costs were proving expensive.


Nice Systems mobile workforce optimisation suite

14 October, 2012

NICE Systems’ mobile workforce optimisation suite enables staff to access operational and personal data using their mobile phone or tablet. This set of applications can help employees interact in a more social and engaging manner for enhanced customer service and a better work environment.


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