Wavelink and Honeywell are undertaking a five-city roadshow across Australia and New Zealand to showcase their joint mobile solution for the retail and logistics industries.
Digium has released a range of IP phones for Switchvox phone systems.
The Complaints in Context report by the Telecommunications Industry Ombudsman (TIO) and Communications Alliance has revealed a decrease in the overall number of telco complaints.
There are three key reasons why organisations with a contact centre should look to implement a cloud solution.
Head to Thailand this November and join thousands of other ICT professionals exploring 5G and collaborative regulation in a digital economy at the ITU Telecom World 2016 forum.
Airline passengers are increasingly opting to use self-service technology over interacting with people during the booking, check-in and travel stages, says a new study from SITA.
Telco complaints to the ombudsman have risen over the last quarter with Optus experiencing the highest complaints ratio, according to published statistics from TIO.
Business group messaging app developer Slack has established an Australian presence with the opening of a new office in Melbourne, which will also serve as the company's APAC headquarters.
Australians overwhelmingly prefer conducting customer service queries in person or on the phone rather than online for interactions with both businesses and government organisations, separate studies show.
Digium Inc has released Switchvox 6, the latest version of its business phone system available for on-premises deployments, which is designed to deliver more efficient call handling, improved performance and an enhanced user experience.