Contact centres still important in the digital age

11 July, 2016 by John Palfreyman, CEO, ipSCAPE

There are three key reasons why organisations with a contact centre should look to implement a cloud solution.

Forum to explore collaboration in the digital economy

31 May, 2016

Head to Thailand this November and join thousands of other ICT professionals exploring 5G and collaborative regulation in a digital economy at the ITU Telecom World 2016 forum.

Airline passengers prefer self-service tech

26 May, 2016 by Dylan Bushell-Embling

Airline passengers are increasingly opting to use self-service technology over interacting with people during the booking, check-in and travel stages, says a new study from SITA.

ShoreTel Hosted Voice cloud-based voice service

04 May, 2016 | Supplied by: ShoreTel Australia

ShoreTel has launched ShoreTel Hosted Voice, a fully managed IP telephony hosted solution offering voicemail, unified messaging, click to dial, mobility and audio conferencing services.

Telco complaints on the increase

26 April, 2016

Telco complaints to the ombudsman have risen over the last quarter with Optus experiencing the highest complaints ratio, according to published statistics from TIO.

Slack establishes APAC headquarters in Melbourne

01 April, 2016 by Dylan Bushell-Embling

Business group messaging app developer Slack has established an Australian presence with the opening of a new office in Melbourne, which will also serve as the company's APAC headquarters.

Aussies prefer personal touch for business, govt service

30 March, 2016 by Dylan Bushell-Embling

Australians overwhelmingly prefer conducting customer service queries in person or on the phone rather than online for interactions with both businesses and government organisations, separate studies show.

More Australians choosing digital health services

21 March, 2016 | Supplied by: nbn co ltd

Australians 'sandwiched' between caring for children and elderly parents are more likely to take advantage of telehealth services from home, according to new research.

Phoenix Audio Condor Microphone Array

15 March, 2016 | Supplied by: Madison Technologies

The Condor Microphone Array from Phoenix Audio Technologies is a complete audio pick-up solution based on microphone array technology.

How Aussie SMBs are driving cloud adoption

09 March, 2016 by John Palfreyman | Supplied by: IPscape

Small to medium-sized Australian businesses stand to gain from the cloud services revolution, particularly in the field of contact and call centres.

Digium Switchvox 6 business phone system

07 March, 2016 | Supplied by: Wavelink

Digium Inc has released Switchvox 6, the latest version of its business phone system available for on-premises deployments, which is designed to deliver more efficient call handling, improved performance and an enhanced user experience.

CeBIT Australia 2016 to live stream keynotes

01 March, 2016 by Dylan Bushell-Embling

The organisers of CeBIT Australia 2016 will live stream this year's keynote speeches to anybody with an internet connection who wishes to watch them.

Collaboration key to competitiveness for ANZ businesses

16 February, 2016 by Dylan Bushell-Embling

While ANZ business leaders overwhelmingly believe that technology-enabled collaboration is key to competitiveness and can transform their workplace, only one in five believe their current tools are optimal.

Deakin Uni to open VR learning hub

16 December, 2015 by Dylan Bushell-Embling

Deakin University has partnered with EON Reality to set up an interactive digital centre hub in Melbourne covering the latest virtual and augmented reality technologies.

Unified comms defeating the tyranny of distance

14 December, 2015 by Jonathan Nally

For enterprises whose operations span wide geographical areas with dispersed workforces, unified communications is the solution to many problems.

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