Convergence

Wavelink and Honeywell showcase joint mobile solution

15 August, 2016

Wavelink and Honeywell are undertaking a five-city roadshow across Australia and New Zealand to showcase their joint mobile solution for the retail and logistics industries.


Microsoft Skype business voice conferencing

04 August, 2016 | Supplied by: Microsoft Pty Ltd

Microsoft is making Skype for Business PSTN Conferencing available in Australia via Office 365.


Digium D65, D62 and D60 Switchvox business phone systems

03 August, 2016 | Supplied by: Wavelink

Digium has released a range of IP phones for Switchvox phone systems.


Telco complaint figures released

29 July, 2016

The Complaints in Context report by the Telecommunications Industry Ombudsman (TIO) and Communications Alliance has revealed a decrease in the overall number of telco complaints.


Contact centres still important in the digital age

11 July, 2016 by John Palfreyman, CEO, ipSCAPE

There are three key reasons why organisations with a contact centre should look to implement a cloud solution.


Forum to explore collaboration in the digital economy

31 May, 2016

Head to Thailand this November and join thousands of other ICT professionals exploring 5G and collaborative regulation in a digital economy at the ITU Telecom World 2016 forum.


Airline passengers prefer self-service tech

26 May, 2016 by Dylan Bushell-Embling

Airline passengers are increasingly opting to use self-service technology over interacting with people during the booking, check-in and travel stages, says a new study from SITA.


ShoreTel Hosted Voice cloud-based voice service

04 May, 2016 | Supplied by: ShoreTel Australia

ShoreTel has launched ShoreTel Hosted Voice, a fully managed IP telephony hosted solution offering voicemail, unified messaging, click to dial, mobility and audio conferencing services.


Telco complaints on the increase

26 April, 2016

Telco complaints to the ombudsman have risen over the last quarter with Optus experiencing the highest complaints ratio, according to published statistics from TIO.


Slack establishes APAC headquarters in Melbourne

01 April, 2016 by Dylan Bushell-Embling

Business group messaging app developer Slack has established an Australian presence with the opening of a new office in Melbourne, which will also serve as the company's APAC headquarters.


Aussies prefer personal touch for business, govt service

30 March, 2016 by Dylan Bushell-Embling

Australians overwhelmingly prefer conducting customer service queries in person or on the phone rather than online for interactions with both businesses and government organisations, separate studies show.


More Australians choosing digital health services

21 March, 2016 | Supplied by: nbn co ltd

Australians 'sandwiched' between caring for children and elderly parents are more likely to take advantage of telehealth services from home, according to new research.


Phoenix Audio Condor Microphone Array

15 March, 2016 | Supplied by: Madison Technologies

The Condor Microphone Array from Phoenix Audio Technologies is a complete audio pick-up solution based on microphone array technology.


How Aussie SMBs are driving cloud adoption

09 March, 2016 by John Palfreyman | Supplied by: IPscape

Small to medium-sized Australian businesses stand to gain from the cloud services revolution, particularly in the field of contact and call centres.


Digium Switchvox 6 business phone system

07 March, 2016 | Supplied by: Wavelink

Digium Inc has released Switchvox 6, the latest version of its business phone system available for on-premises deployments, which is designed to deliver more efficient call handling, improved performance and an enhanced user experience.


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