There are three key reasons why organisations with a contact centre should look to implement a cloud solution.
Head to Thailand this November and join thousands of other ICT professionals exploring 5G and collaborative regulation in a digital economy at the ITU Telecom World 2016 forum.
Airline passengers are increasingly opting to use self-service technology over interacting with people during the booking, check-in and travel stages, says a new study from SITA.
Telco complaints to the ombudsman have risen over the last quarter with Optus experiencing the highest complaints ratio, according to published statistics from TIO.
Business group messaging app developer Slack has established an Australian presence with the opening of a new office in Melbourne, which will also serve as the company's APAC headquarters.
Australians overwhelmingly prefer conducting customer service queries in person or on the phone rather than online for interactions with both businesses and government organisations, separate studies show.
Digium Inc has released Switchvox 6, the latest version of its business phone system available for on-premises deployments, which is designed to deliver more efficient call handling, improved performance and an enhanced user experience.
The organisers of CeBIT Australia 2016 will live stream this year's keynote speeches to anybody with an internet connection who wishes to watch them.
While ANZ business leaders overwhelmingly believe that technology-enabled collaboration is key to competitiveness and can transform their workplace, only one in five believe their current tools are optimal.
Deakin University has partnered with EON Reality to set up an interactive digital centre hub in Melbourne covering the latest virtual and augmented reality technologies.
For enterprises whose operations span wide geographical areas with dispersed workforces, unified communications is the solution to many problems.