Telecoms ombudsman reshuffles board structure

27 February, 2014 by

The Telecommunications Industry Ombudsman (TIO) yesterday voted to move from a separate board and council structure to having only a single board of directors.

AAPT CEO Yuile to resign this week

26 February, 2014 by Andrew Collins

AAPT CEO David Yuile will leave the company this Friday, the same day that the sale of AAPT to TPG is finalised.

Telecom NZ rebrands as Spark

25 February, 2014 by

Telecom New Zealand will change its name to Spark in a rebranding exercise that will also cover the company's Gen-i and Telecom Digital Ventures units.

Mitel eyes Australian expansion with Aastra merger

06 February, 2014 by Dylan Bushell-Embling

Business communication provider Mitel's merger with Aastra effectively doubles its market share in Australia, and the company is aiming for further growth, according to A/NZ VP Frank Skiffington.

Accommodating expansion with virtual PBX

20 January, 2014 by

HRMWEB has implemented a virtual PBX system, helping the company to expand its phone system capacity in alignment with an increased headcount.

Massey University upgrades contact centre solution

27 November, 2013 by

New Zealand's Massey University has updated its contact centre solution in preparation for unified communications.

Retaining your customer service staff

14 November, 2013 by Daniel Scheltinga*

Daniel Scheltinga discusses how to reduce churn in your customer service team by focusing on people, process and technology.

Australian business riding software-defined communications wave

07 November, 2013 by Dylan Bushell-Embling

Use of software-defined communications technology among Australian businesses is increasing, with CIOs starting to show a preference for software-only PABX systems.

NMA, CSIRO reassemble Phar Lap virtually

04 November, 2013 by Dylan Bushell-Embling

The National Museum of Australia is using CSIRO telepresence technology to offer students virtual tours of Phar Lap's heart, hide and skeleton - each located hundreds of kilometres apart.

MyNetFone nabs users from in-liquidation resellers

28 October, 2013 by Dylan Bushell-Embling

MyNetFone has arranged to provide continuity of service for customers of PennyTel and iVoisys, two telecom resellers forced into liquidation last week.

Cisco, Microsoft dominate Aus UC market

17 October, 2013 by Dylan Bushell-Embling

Cisco and Microsoft control over 40% of the $700m Australian UC market, but new trends such as the emergence of cloud-based solutions could shake up the status quo.

Call recording, the cloud and the law

19 September, 2013 by Andrew Lamrock*

Call recording is gaining momentum around the globe. Given the existence of regulation, it's important CIOs understand the complexity and nuances of call recording and customer security.

Users angry over Kogan Mobile collapse

27 August, 2013 by Andrew Collins

Users of now-defunct Kogan Mobile have turned to the internet to vent their frustrations, with some emailing sites like Technology Decisions with their comments and others trading barbs in forums over who is ultimately to blame for the carrier's downfall.

Telecom NZ drops lawsuit against rival

15 August, 2013 by

Telecom NZ has dropped a lawsuit seeking to force Vodafone NZ to make changes to its new advertising campaign, after its rival tweaked the campaign independently.

Images of the future

14 August, 2013 by Elizabeth Rudd, Director, FutureNous

The role of pictures and stories in creating the future of your organisation.

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