Convergence

TPG fined $400,000 for 000 failures

17 April, 2014 by Andrew Collins

The Federal Court of Australia has ordered ISP and telco TPG to pay a $400,000 fine for failing to give almost 6000 of its customers access to the Triple Zero emergency call service - and failing to connect 193 actual calls to the service - in 2011.


Optus overcharged customers $9 million

01 April, 2014 by Andrew Collins

ACMA has issued a formal warning to Optus after an investigation found the telco inaccurately billed customers almost $9 million.


Malone quits as iiNet CEO

25 March, 2014 by Andrew Collins

Michael Malone last week resigned as CEO and board director of ISP iiNet, in order to focus on other projects.


Comms Alliance lauds telco regulation repeals

20 March, 2014

The Communications Alliance has lauded telecommunications changes in the Omnibus Repeal Day (Autumn 2014) Bill, which was introduced into federal parliament yesterday.


Telstra breached privacy laws

13 March, 2014 by Andrew Collins

Telstra breached privacy laws when information on its customers was accessible from the internet in 2012 and 2013, according to the Office of the Australian Information Commissioner (OAIC).


Telstra reveals sort-of Transparency Report

11 March, 2014 by Andrew Collins

Telstra's first Transparency Report shows the company received more than 40,000 requests from law enforcement for customer information. But despite its name, the report leaves many questions unanswered.


Nominations open for ACOMM Awards

03 March, 2014 by Dylan Bushell-Embling

Nominations are open for the 2014 ACOMMS Australian telecom industry awards.


Telecoms ombudsman reshuffles board structure

27 February, 2014

The Telecommunications Industry Ombudsman (TIO) yesterday voted to move from a separate board and council structure to having only a single board of directors.


AAPT CEO Yuile to resign this week

26 February, 2014 by Andrew Collins

AAPT CEO David Yuile will leave the company this Friday, the same day that the sale of AAPT to TPG is finalised.


Telecom NZ rebrands as Spark

25 February, 2014

Telecom New Zealand will change its name to Spark in a rebranding exercise that will also cover the company's Gen-i and Telecom Digital Ventures units.


Mitel eyes Australian expansion with Aastra merger

06 February, 2014 by Dylan Bushell-Embling

Business communication provider Mitel's merger with Aastra effectively doubles its market share in Australia, and the company is aiming for further growth, according to A/NZ VP Frank Skiffington.


Accommodating expansion with virtual PBX

20 January, 2014

HRMWEB has implemented a virtual PBX system, helping the company to expand its phone system capacity in alignment with an increased headcount.


Massey University upgrades contact centre solution

27 November, 2013

New Zealand's Massey University has updated its contact centre solution in preparation for unified communications.


Retaining your customer service staff

14 November, 2013 by Daniel Scheltinga*

Daniel Scheltinga discusses how to reduce churn in your customer service team by focusing on people, process and technology.


Australian business riding software-defined communications wave

07 November, 2013 by Dylan Bushell-Embling

Use of software-defined communications technology among Australian businesses is increasing, with CIOs starting to show a preference for software-only PABX systems.


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