Convergence

Telstra breached privacy laws

13 March, 2014 by Andrew Collins

Telstra breached privacy laws when information on its customers was accessible from the internet in 2012 and 2013, according to the Office of the Australian Information Commissioner (OAIC).


Telstra reveals sort-of Transparency Report

11 March, 2014 by Andrew Collins

Telstra's first Transparency Report shows the company received more than 40,000 requests from law enforcement for customer information. But despite its name, the report leaves many questions unanswered.


Nominations open for ACOMM Awards

03 March, 2014 by Dylan Bushell-Embling

Nominations are open for the 2014 ACOMMS Australian telecom industry awards.


Telecoms ombudsman reshuffles board structure

27 February, 2014

The Telecommunications Industry Ombudsman (TIO) yesterday voted to move from a separate board and council structure to having only a single board of directors.


AAPT CEO Yuile to resign this week

26 February, 2014 by Andrew Collins

AAPT CEO David Yuile will leave the company this Friday, the same day that the sale of AAPT to TPG is finalised.


Telecom NZ rebrands as Spark

25 February, 2014

Telecom New Zealand will change its name to Spark in a rebranding exercise that will also cover the company's Gen-i and Telecom Digital Ventures units.


Mitel eyes Australian expansion with Aastra merger

06 February, 2014 by Dylan Bushell-Embling

Business communication provider Mitel's merger with Aastra effectively doubles its market share in Australia, and the company is aiming for further growth, according to A/NZ VP Frank Skiffington.


Accommodating expansion with virtual PBX

20 January, 2014

HRMWEB has implemented a virtual PBX system, helping the company to expand its phone system capacity in alignment with an increased headcount.


Massey University upgrades contact centre solution

27 November, 2013

New Zealand's Massey University has updated its contact centre solution in preparation for unified communications.


Retaining your customer service staff

14 November, 2013 by Daniel Scheltinga*

Daniel Scheltinga discusses how to reduce churn in your customer service team by focusing on people, process and technology.


Australian business riding software-defined communications wave

07 November, 2013 by Dylan Bushell-Embling

Use of software-defined communications technology among Australian businesses is increasing, with CIOs starting to show a preference for software-only PABX systems.


NMA, CSIRO reassemble Phar Lap virtually

04 November, 2013 by Dylan Bushell-Embling

The National Museum of Australia is using CSIRO telepresence technology to offer students virtual tours of Phar Lap's heart, hide and skeleton - each located hundreds of kilometres apart.


MyNetFone nabs users from in-liquidation resellers

28 October, 2013 by Dylan Bushell-Embling

MyNetFone has arranged to provide continuity of service for customers of PennyTel and iVoisys, two telecom resellers forced into liquidation last week.


Cisco, Microsoft dominate Aus UC market

17 October, 2013 by Dylan Bushell-Embling

Cisco and Microsoft control over 40% of the $700m Australian UC market, but new trends such as the emergence of cloud-based solutions could shake up the status quo.


Call recording, the cloud and the law

19 September, 2013 by Andrew Lamrock*

Call recording is gaining momentum around the globe. Given the existence of regulation, it's important CIOs understand the complexity and nuances of call recording and customer security.


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