Telstra breached privacy laws when information on its customers was accessible from the internet in 2012 and 2013, according to the Office of the Australian Information Commissioner (OAIC).
Telstra's first Transparency Report shows the company received more than 40,000 requests from law enforcement for customer information. But despite its name, the report leaves many questions unanswered.
Nominations are open for the 2014 ACOMMS Australian telecom industry awards.
The Telecommunications Industry Ombudsman (TIO) yesterday voted to move from a separate board and council structure to having only a single board of directors.
AAPT CEO David Yuile will leave the company this Friday, the same day that the sale of AAPT to TPG is finalised.
Telecom New Zealand will change its name to Spark in a rebranding exercise that will also cover the company's Gen-i and Telecom Digital Ventures units.
Business communication provider Mitel's merger with Aastra effectively doubles its market share in Australia, and the company is aiming for further growth, according to A/NZ VP Frank Skiffington.
HRMWEB has implemented a virtual PBX system, helping the company to expand its phone system capacity in alignment with an increased headcount.
New Zealand's Massey University has updated its contact centre solution in preparation for unified communications.
Daniel Scheltinga discusses how to reduce churn in your customer service team by focusing on people, process and technology.
Use of software-defined communications technology among Australian businesses is increasing, with CIOs starting to show a preference for software-only PABX systems.
The National Museum of Australia is using CSIRO telepresence technology to offer students virtual tours of Phar Lap's heart, hide and skeleton - each located hundreds of kilometres apart.
MyNetFone has arranged to provide continuity of service for customers of PennyTel and iVoisys, two telecom resellers forced into liquidation last week.
Cisco and Microsoft control over 40% of the $700m Australian UC market, but new trends such as the emergence of cloud-based solutions could shake up the status quo.
Call recording is gaining momentum around the globe. Given the existence of regulation, it's important CIOs understand the complexity and nuances of call recording and customer security.