South Coast Radiology consolidates 13 front desks into one call centre with Mitel unified communications04 October, 2012
South Coast Radiology has used unified communications to centralise communications from its satellite offices into a call centre at head office, realising efficiency and fiscal benefits in the process.
The Chinese contact centre market positioned itself in third place in the Asia Pacific region in terms of revenue in 2010 and will overtake Australia as the second largest market by 2017, according to Frost & Sullivan.
Avaya has announced Avaya Aura Conferencing 7.0, the latest version of the company’s multimodal conferencing solution. The product enables session-based, unified voice and web collaboration from anywhere using desktop Macs or PCs, tablets and smartphones.
Avaya has announced the availability of Avaya IP Office 8.1, an upgraded version of its unified communications (UC) solution for SMEs.
AT&T has appointed Peter Thomson as General Manager for its New Zealand operations. Thomson has also been appointed Sales Manager for Victoria, South Australia and Western Australia.
Arndell Anglican College has reduced its monthly phone bills by 50% and improved its voice service levels, thanks to a new SIP trunking service.
The Polycom HD video software is a group social video chat application that allows users to access their contact lists in popular consumer social platforms, including Facebook, Skype and gTalk (Google video), and conduct HD video chats regardless of the applications the other participants are using, or where they are.
Webcast technology connects protestors with supporters during NSW Teachers Federation Stop Work Meeting12 July, 2012
The NSW Teachers Federation was able to connect protestors at its recent Sydney-based stop work meeting to tens of thousands of teachers in regional areas across New South Wales, thanks to webcast technology.
The Australian and Communications Media Authority (ACMA) today agreed to register the revised Telecommunications Consumer Protections (TCP) Code, which ACMA says will give telco customers greater protection on issues such as bill shock, confusing mobile plans and poor complaints handling.
Mining consultancy and software development company Runge required a videoconferencing solution to improve global collaboration and meet the expectations of customers who had already invested in this technology.
ManageEngine Mobile Device Management is a module of DesktopCentral, an enterprise desktop management solution. Mobile Device Management extends centralised IT administration to any iOS device, allowing businesses to use a single system for managing all of their desktop computers, laptops, iPhones and iPads.
Summerland Credit Union has overhauled its call centre and internal communications infrastructure, replacing it with an IP PBX from NEC. As a result, the company is saving $35,000 per year in line rental alone, while also improving call quality and reducing faults. Presence features also improve internal redirection of calls.
Homemade interactive voice response (IVR) and UC help Hoyts improve customer service and IT help desk14 June, 2012
Hoyts Corporation has built its own interactive voice response (IVR) application for use with a recently deployed unified communications (UC) system. The solutions have resulted in a faster turnaround in call handling, and less time spent on call waiting.
Australian enterprises have started evaluating unified communications as a service (UCaaS) as a realistic alternative to on-premises UC, but most will choose some hybrid of unified communications and collaboration (UCC) and UCaaS in a phased migration, according to Gartner.
In late 2010, Queensland-based service provider itrinity made the decision to offer IP voice services. The company looked at several hosted solutions, ultimately settling on a hosted VoIP PBX from VoNEX. The system provides itrinity with scalable VoIP services with a high degree of redundancy.