Convergence

Improving customer service with IP business communications software

20 November, 2012 by Andrew Collins | Supplied by: Interactive Intelligence Australia

Toyota Financial Services (TFS) New Zealand has deployed an IP business communications software suite to manage the telephony requirements of its head office, national contact centre and the sales office of sister organisation Toyota New Zealand.


Saving lives with videoconferencing

07 November, 2012 by Andrew Collins | Supplied by: Alloy Computer Products Pty Ltd

Lower Murray Medicare Local (LMML), a healthcare provider in the Mildura area, has constructed a videoconferencing room in a local hospital using Vidyo equipment, drastically reducing the time patients must wait in order to see specialist doctors, and potentially saving lives.


Videoconferencing saves McDonald Jones Homes $16K a year

16 October, 2012 by Andrew Collins | Supplied by: LifeSize Communications

McDonald Jones Homes, a residential home builder, has deployed a videoconferencing system across its disparate offices, saving $16,000 a year on travel costs and staff time. The company has 210 staff spread across multiple locations in NSW, including four main offices and around 15 display homes, all of which are staffed. As the company is distributed across the state, travel costs were proving expensive.


Nice Systems mobile workforce optimisation suite

14 October, 2012

NICE Systems’ mobile workforce optimisation suite enables staff to access operational and personal data using their mobile phone or tablet. This set of applications can help employees interact in a more social and engaging manner for enhanced customer service and a better work environment.


South Coast Radiology consolidates 13 front desks into one call centre with Mitel unified communications

04 October, 2012

South Coast Radiology has used unified communications to centralise communications from its satellite offices into a call centre at head office, realising efficiency and fiscal benefits in the process.


Chinese contact centre market to overtake Australia by 2017

16 August, 2012

The Chinese contact centre market positioned itself in third place in the Asia Pacific region in terms of revenue in 2010 and will overtake Australia as the second largest market by 2017, according to Frost & Sullivan.


Avaya Aura Conferencing 7.0 online business collaboration

13 August, 2012 | Supplied by: Avaya Australia Pty Ltd

Avaya has announced Avaya Aura Conferencing 7.0, the latest version of the company’s multimodal conferencing solution. The product enables session-based, unified voice and web collaboration from anywhere using desktop Macs or PCs, tablets and smartphones.


Avaya IP Office 8.1 upgraded UC solution

06 August, 2012

Avaya has announced the availability of Avaya IP Office 8.1, an upgraded version of its unified communications (UC) solution for SMEs.


AT&T appoints GM for NZ

26 July, 2012

AT&T has appointed Peter Thomson as General Manager for its New Zealand operations. Thomson has also been appointed Sales Manager for Victoria, South Australia and Western Australia.


College halves phone bill with SIP trunking

16 July, 2012

Arndell Anglican College has reduced its monthly phone bills by 50% and improved its voice service levels, thanks to a new SIP trunking service.


Polycom HD social videoconferencing application with document sharing

16 July, 2012

The Polycom HD video software is a group social video chat application that allows users to access their contact lists in popular consumer social platforms, including Facebook, Skype and gTalk (Google video), and conduct HD video chats regardless of the applications the other participants are using, or where they are.


Webcast technology connects protestors with supporters during NSW Teachers Federation Stop Work Meeting

12 July, 2012

The NSW Teachers Federation was able to connect protestors at its recent Sydney-based stop work meeting to tens of thousands of teachers in regional areas across New South Wales, thanks to webcast technology.


ACMA agrees to register revised Telecommunications Consumer Protections Code (TCP)

11 July, 2012

The Australian and Communications Media Authority (ACMA) today agreed to register the revised Telecommunications Consumer Protections (TCP) Code, which ACMA says will give telco customers greater protection on issues such as bill shock, confusing mobile plans and poor complaints handling.


Runge improves collaboration with global LifeSize videoconferencing deployment

05 July, 2012

Mining consultancy and software development company Runge required a videoconferencing solution to improve global collaboration and meet the expectations of customers who had already invested in this technology.


Zoho ManageEngine Mobile Device Management

03 July, 2012

ManageEngine Mobile Device Management is a module of DesktopCentral, an enterprise desktop management solution. Mobile Device Management extends centralised IT administration to any iOS device, allowing businesses to use a single system for managing all of their desktop computers, laptops, iPhones and iPads.


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