One of North America's biggest telcommunications equipment suppliers, Nortel has filed for bankruptcy but purportedly the local operations are unaffected.
New Zealand firm Datacom has improved its customer service by replacing existing hardware-based call centre technology with IP-based contact centre automation software.
Optus, an Australian integrated communications company, serves almost six million customers each day. The company provides a broad range of communications services including mobile, national and long distance services, local telephony, business network services, internet and satellite services and subscription television. Since commencing operations in 1992, Optus has invested more than $7 billion in the construction of fixed, mobile and satellite networks, including central business district and suburban local access networks, to create the Optus Evolve network.
Chinese regulators have issued 3G licences to the country's three operators. In contrast, India has postponed the kick-off date for the auction of 3G licences to the end of January 2009.
A new Ovum report declares that unified communications works well for some companies, but is not a must-have.