Most companies today measure customer experience at specific touch points, but they tend to overlook the whole customer journey. Increasing satisfaction across the entire customer journey provides greater opportunity for revenue growth and decreased churn.
The most important step an enterprise can take to ensure that they are able to effectively capitalise on the changing requirements of application delivery is to understand the types of solution providers available, says Akamai's Gary Ballabio.
Almost half of the organisations today use five or more tools to monitor their infrastructure. This inexplicable redundancy inevitably leads to deterioration in performance, availability and service delivery, forcing customers to look for products and services elsewhere.
Improve service quality and reduce costs by implementing a monitoring solution for your IT resources09 October, 2014
Proactive management of IT resources can be achieved only when the right information is in place - by continuous monitoring of device health and performance.
Acquia has been chosen to provide the cloud platform for the GovCMS unified government web content management system.
One of the greatest competitive advantages that companies strive for is to get greater insight into their customers and to better engage them through improved service.
Kogan.com is an Australian designer, manufacturer and online retailer of consumer technology items. The business started in a small Melbourne garage and now operates in over 10 countries. What makes it one of the most efficient retailers in the world?
Debate over Microsoft's mixed record of successes and slow innovation during the last decade has incited conjecture as to its long-term durability.
Newcastle's city council will replace its disparate IT systems with OneCouncil, a single enterprise solution from TechnologyOne.
Microsoft will discontinue 'mainstream support' for Windows 7 in January next year, and will provide the much leaner 'extended support' until 2020.
Mobile apps have undoubtedly changed the dynamics of both our social
and work life thanks to an incredible combination of powerful
smartphones, faster mobile connectivity and a massive collection of apps
that can be downloaded at a touch.
Australian businesses invested a record $3.19 billion in software in the first quarter of 2014 as they sought efficiency gains, according to the Australian Bureau of Statistics.
UNIT4 has won a deal to provide research management software to Monash University, to help the university manage its $300 million global research practice.
Australian beverage company Bickford's has selected cloud-based and mobile CRM systems from StayinFront as part of an overhaul of its current systems.
Dimension Data will sell its Express Data and Express Online businesses - its only distribution assets - to hardware distributor Dicker Data.