IT Management > Enterprise software

Identify and improve performance for key customer journeys to increase your revenue

19 December, 2014

Most companies today measure customer experience at specific touch points, but they tend to overlook the whole customer journey. Increasing satisfaction across the entire customer journey provides greater opportunity for revenue growth and decreased churn.

The changing requirements of application delivery solutions

10 December, 2014 by Gary Ballabio*

The most important step an enterprise can take to ensure that they are able to effectively capitalise on the changing requirements of application delivery is to understand the types of solution providers available, says Akamai's Gary Ballabio.

Unified IT monitoring can improve productivity by up to 20%

01 December, 2014

Almost half of the organisations today use five or more tools to monitor their infrastructure. This inexplicable redundancy inevitably leads to deterioration in performance, availability and service delivery, forcing customers to look for products and services elsewhere.

Improve service quality and reduce costs by implementing a monitoring solution for your IT resources

09 October, 2014

Proactive management of IT resources can be achieved only when the right information is in place - by continuous monitoring of device health and performance.

Finance picks Acquia as GovCMS service provider

18 September, 2014 by Dylan Bushell-Embling

Acquia has been chosen to provide the cloud platform for the GovCMS unified government web content management system.

Recommendations for achieving high performance engagement

17 September, 2014

One of the greatest competitive advantages that companies strive for is to get greater insight into their customers and to better engage them through improved service. expands its operations worldwide with Google Apps

27 August, 2014 is an Australian designer, manufacturer and online retailer of consumer technology items. The business started in a small Melbourne garage and now operates in over 10 countries. What makes it one of the most efficient retailers in the world?

Will Microsoft survive the challenges of the next decade?

20 August, 2014 by Guy Cranswick*

Debate over Microsoft's mixed record of successes and slow innovation during the last decade has incited conjecture as to its long-term durability.

City of Newcastle taps TechnoloyOne to unify IT

30 July, 2014 by Dylan Bushell-Embling

Newcastle's city council will replace its disparate IT systems with OneCouncil, a single enterprise solution from TechnologyOne.

Windows 7 mainstream support to cease in January 2015

15 July, 2014 by Andrew Collins

Microsoft will discontinue 'mainstream support' for Windows 7 in January next year, and will provide the much leaner 'extended support' until 2020.

The Enterprise App Era has started – embrace the potential

24 June, 2014

Mobile apps have undoubtedly  changed the dynamics of both our social and work life thanks to an incredible combination of powerful smartphones, faster mobile connectivity and a massive collection of apps that can be downloaded at a touch. 

Australian software spending reaches $3.19 billion

04 June, 2014

Australian businesses invested a record $3.19 billion in software in the first quarter of 2014 as they sought efficiency gains, according to the Australian Bureau of Statistics.

Monash Uni taps UNIT4 for research management project

03 April, 2014 by Dylan Bushell-Embling

UNIT4 has won a deal to provide research management software to Monash University, to help the university manage its $300 million global research practice.

Bickford's taps StayinFront for CRM overhaul

01 April, 2014 by Dylan Bushell-Embling

Australian beverage company Bickford's has selected cloud-based and mobile CRM systems from StayinFront as part of an overhaul of its current systems.

Dimension Data sells off distribution business

13 February, 2014 by Dylan Bushell-Embling

Dimension Data will sell its Express Data and Express Online businesses - its only distribution assets - to hardware distributor Dicker Data.

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