According to the experts, modern business process management optimisation initiatives must become faster than in years past, and such projects are becoming increasingly digital (and robotic).
The low initial cost of implementing open source software is very appealing to IT managers, but sticking with proprietary software can often be the better way to go, argues Paessler AG's Andrew Timms.
When you make a decision to invest in a new technology, you take into consideration all of its benefits and the return on investment for acquiring it. It shouldn’t be any different when you are thinking about deploying a new network application performance solution.
Sage's Point&Claim mobile app enables hassle-free expense claims through optical character recognition technology that extracts information on receipts and maps it to relevant tax return categories.
With a focus on improving the end-user’s experience, downtime is very expensive for any business, so effective troubleshooting is of paramount importance.
Most companies today measure customer experience at specific touch points, but they tend to overlook the whole customer journey. Increasing satisfaction across the entire customer journey provides greater opportunity for revenue growth and decreased churn.
The most important step an enterprise can take to ensure that they are able to effectively capitalise on the changing requirements of application delivery is to understand the types of solution providers available, says Akamai's Gary Ballabio.
Almost half of the organisations today use five or more tools to monitor their infrastructure. This inexplicable redundancy inevitably leads to deterioration in performance, availability and service delivery, forcing customers to look for products and services elsewhere.
Improve service quality and reduce costs by implementing a monitoring solution for your IT resources09 October, 2014
Proactive management of IT resources can be achieved only when the right information is in place - by continuous monitoring of device health and performance.
Acquia has been chosen to provide the cloud platform for the GovCMS unified government web content management system.
One of the greatest competitive advantages that companies strive for is to get greater insight into their customers and to better engage them through improved service.
Kogan.com is an Australian designer, manufacturer and online retailer of consumer technology items. The business started in a small Melbourne garage and now operates in over 10 countries. What makes it one of the most efficient retailers in the world?
Debate over Microsoft's mixed record of successes and slow innovation during the last decade has incited conjecture as to its long-term durability.
Newcastle's city council will replace its disparate IT systems with OneCouncil, a single enterprise solution from TechnologyOne.
Microsoft will discontinue 'mainstream support' for Windows 7 in January next year, and will provide the much leaner 'extended support' until 2020.