The Technology Decisions Resource Library contains white papers, eBooks, webcasts, videos and technical papers to help you manage and solve work related problems. Select from a variety of application and technology related subjects, supplied by market-leading vendors or written by our editorial team.
This Forrester study examines the potential ROI organisations may realise by modernising ITSM, improving IT operations management and eliminating service outages, and optimising performance with real-time analytics.
The results of this survey — sent out to ITSM professionals during March and April 2017 — provide valuable insights into the current frustrations and challenges faced by service desk professionals, the key innovations and changes forecasted to shape the future of the ITSM industry, and much more.
Solid data protection against ransomware threats requires a proactive approach, careful planning and industry best practices implementation, such as the 3-2-1 backup rule.
Service desks today have evolved from a cost centre to an innovation catalyst and revenue driver. This report, based on 12,000 service desks, reveals how the best are doing it by making simple changes to daily functions.
It’s at the hardware level, the very bottom of the networking hierarchy, that your network is most vulnerable. A lost laptop, an open USB port, a simple network tap — all these can be a catalyst for quick and devastating data loss that no firewall can prevent.
BPM used to be solely the domain of programmers and developers. Now, with the appropriate BPM tool, any analyst with BPM knowledge can model processes and automate them.
Companies now need to think of BPM through a lens that captures more than just the automation of core processes, Forrester reports. It can now be the differentiator that increases revenue and delivers operation excellence that sets you apart from the competition.
This white paper examines five common challenges of device management that can blindside organisations — and 11 proven best practices to avoid them.
Ransomware is one of the biggest threats for businesses in 2017. As data becomes increasingly valuable — and with new technologies available — the proverbial bad guys are taking aim at weak systems and critical data repositories.
USB connections are no longer limited to the desktop range of five metres. They can now be extended to cover an entire campus with a range up to 10 km.
Gain insight into the current state of the predictive analytics and machine learning market with a detailed evaluation of the 14 most significant vendors in the category.
Discover how to develop a solid mobile security policy. Understand the key risks and what you can do about them.
Discover how to close your gap between strategy and execution with business process management (BPM).