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This IDC insight highlights the growing importance of IT services management (ITSM) in the light of digital transformation in. ITSM is now maturing past its traditional processes to include agile and automated services critical to business operations.
Australia is being called the land of opportunity for hackers. Attack volumes are up over 100% each year and tens of millions of dollars are flowing to overseas bank accounts as ransomware victims try to buy their way out of security breaches.
Public service organisations are under pressure to make service delivery to citizens more accessible and convenient by offering the same consumer-grade experience that users typically encounter with banking and retail.
Fuelled by big expectations for increased Wi-Fi performance, the excitement building around Wave 2 of 802.11ac comes as no surprise. But is it just more technology hype or will Wave 2 provide quantifiable business benefits that are ripe for the picking?
Is there a correct leadership style? How do you motivate your employees? How do you lead with smart questions? What is the best way for your team to communicate?
Small and medium-sized businesses need the same IT services as larger companies — but providing those services can be a challenge due to the complexity of traditional infrastructure, the need for specialised IT skills and the lack of budget resources.
Zebra Technology compared different keyboard types in a testing environment to see which was more productive. Tests on virtual and physical keypad entry revealed some interesting results.
Motivated employees are happier, more productive and have a strong desire to do the best job possible. A motivated team is a powerful force that can change workplace culture and positively impact the entire company.
Current project management processes for multi-site IT infrastructure rollouts have never adequately tackled their unique demands.
The fourth industrial revolution is upon us and opportunity for growth is rife. By using the latest mobile devices on a modern OS, your productivity is set to surge and costs due to decline. Future efficiency improvements are there for the taking for those who make the right decisions now.
According to IDC, IT services represents the largest category for government spending. To cut costs, do more with less and optimise service delivery, utilising managed services has become an attractive option.