Noble Enterprise Hosted contact centre
17 May, 2011
The Noble Enterprise Hosted contact centre technology solution combines the advantages of a cloud-based communication-as-a-service (CaaS) infrastructure with the company’s premise-based platform. The fully hosted offering provides opportunities in hybrid premise/hosted solutions.
Unified comms helps clinic cope with growth
16 May, 2011
With plans to open a second practice near its Melbourne location, Airlie Women’s Clinic replaced its existing phone system with a unified communications (UC) solution, to help improve efficiency and reduce costs.
Meat processor forgoes 'Taj Mahal' of unified comms
13 May, 2011
T&R Pastoral, one of Australia's leading meat processors, has opted not to install a large, all-in-one unified communications (UC) system, but instead implement what it calls a "small" system, with the option of adding more later on.
Health services win with Winn at the helm
06 May, 2011 by Merri Mack
Brett Winn is Executive General Manager - Information Technology at Medibank Health Solutions, where he is responsible for improving the delivery of health services using technology. Specifically, he must reduce costs, streamline processes and improve the quality of patient care. He revels in this position despite the stresses, and wants to see government take a greater role in the delivery of health services to the community.
Axis M11-E outdoor-ready fixed cameras
22 April, 2011
The easy-to-install M11-E outdoor-ready fixed cameras support HDTV video quality and are available with a choice of CS-mount lenses. They are suitable for monitoring office buildings, gates, retail stores and service stations.
NZ Govt selects Telecom NZ and Vodafone NZ for rural broadband
20 April, 2011
The New Zealand Goverment has approved a joint proposal for rural broadband from Telezom NZ and Vodafone NZ. Work on the network is expected to commence in July.
AAPT looks to cloud for contact centre
18 April, 2011
Following the sale of AAPT’s consumer division to iiNet, along with associated contact centre infrastructure, the AAPT business division needed to quickly implement a whole new contact centre solution.
Jabra PC Suite v2.4.3 software
13 April, 2011
The Jabra PC Suite v2.4.3 software provides easy-to-implement remote call control capabilities for Cisco UC client users.
Yeastar MyPBX range
08 April, 2011
The Yeastar MyPBX range includes the SOHO model with BRI, PRI, GSM options well as SIP trunks with unified messaging included.
HD videoconferencing for translating service
07 April, 2011
ONCALL Interpreters and Translators Agency (ONCALL) provides high-quality conference interpreting and translating services worldwide.
Rural health alliance turns to videoconferencing
06 April, 2011
The Grampians Rural Health Alliance (GRHA), situated in Western Victoria, comprises 12 hospital-based health services, four bush nursing centres and several stand-alone community health centres. It supports improved regional health outcomes by providing technology, applications and communications solutions to connect the region’s health services.
IT industry pulls together with Japanese tsunami initiatives
16 March, 2011
Following the catastrophic earthquakequake and tsunami that assaulted Japan late last week, several service providers have offered users free calls and text messages to loved ones in Japan.
LifeSize Video Center HD mobile device video content streaming
14 March, 2011
LifeSize, a division of Logitech, has announced HD video content streaming on mobile devices using LifeSize Video Center. Users can benefit from greater communication reach and flexibility by using HD video streaming, recording and auto-publishing to make video content available to teams working remotely on mobile devices, such as iPads and iPhones.
Beyond the EHR: telehealth technologies in Australia
07 March, 2011
Recently in Voice+Data we looked at the plans for Australia’s national e-health network and, in particular, the politics that have delayed its introduction. This month Andrew Collins takes a look at the actual technologies involved, the benefit they bring to remote areas and obstacles to their adoption. There is hope but there is a long way to go.
Rural e-health trailblazer goes virtual
07 March, 2011
Bruce Winzar says, “It’s a complete misnomer that you have to be good at maths to pursue a career in computing.” Winzar has certainly seen the pace of growth in computing and applications for business grow unabated. This is one of the main reasons he is still stimulated by what technology can do. He started his computing career as a student at Bendigo Institute in 1971 on an ICL 1901 which used punch cards for programming and data input.
