Convergence > Unified communications

UC is transforming business communications

20 January, 2015

Australia's cloud communications market is set to reach $650m by 2020 as businesses move to softphones, cloud and mobile apps, according to new research from Telsyte.

NEC SV9000 series communication servers

10 December, 2014

NEC Australia has launched the UNIVERGE SV9000 series next-generation communications servers and a new family of DT series handsets, offering customers an integrated unified communications solution.

Intel helps Stephen Hawking better communicate

04 December, 2014 by Dylan Bushell-Embling

Intel has developed a new communications platform for renowned physicist professor Stephen Hawking, to improve his ability to communicate with the world.

NSW RFS to implement video collaboration

27 November, 2014 by Dylan Bushell-Embling

The New South Wales Rural Fire Service has arranged to deploy a real-time video collaboration platform from Polycom to support its 70,000 volunteers and staff members.

Converged communications pros to meet in Melbourne

01 September, 2014

The Comms Connect conference and exhibition at the end of September will see 1200 industry professionals gather to discuss business- and mission-critical converged communications needs and challenges for the 21st century.

HP, Avaya sign cloud communications alliance

28 August, 2014 by Dylan Bushell-Embling

HP Enterprise Services and Avaya have teamed up to provide cloud-based unified communications and contact centre services for enterprises.

Telstra is a market leader in APAC UCaaS segment

12 August, 2014 by Dylan Bushell-Embling

Telstra has a significant share of the fast-growing Asia-Pacific unified communications as a service market, but faces competition from regional and global rivals, Frost & Sullivan said.

Perth's Amcom wins major Cisco HCS deal

28 July, 2014 by Dylan Bushell-Embling

Amcom has won a 13,000-user contract to deploy unified communications services based on Cisco HCS for eight University of Melbourne campuses.

Cloud and mobile - perfect partners for unified communications

05 June, 2014 by Troy Trenchard, Head of Unified Communications Applications, Avaya

Cloud computing and mobile technologies are bringing UC centre stage by making it easier and more affordable for companies to have advanced capabilities that weren't possible just a few years ago.

Mitel eyes Australian expansion with Aastra merger

06 February, 2014 by Dylan Bushell-Embling

Business communication provider Mitel's merger with Aastra effectively doubles its market share in Australia, and the company is aiming for further growth, according to A/NZ VP Frank Skiffington.

Massey University upgrades contact centre solution

27 November, 2013

New Zealand's Massey University has updated its contact centre solution in preparation for unified communications.

Australian business riding software-defined communications wave

07 November, 2013 by Dylan Bushell-Embling

Use of software-defined communications technology among Australian businesses is increasing, with CIOs starting to show a preference for software-only PABX systems.

Cisco, Microsoft dominate Aus UC market

17 October, 2013 by Dylan Bushell-Embling

Cisco and Microsoft control over 40% of the $700m Australian UC market, but new trends such as the emergence of cloud-based solutions could shake up the status quo.

Call recording, the cloud and the law

19 September, 2013 by Andrew Lamrock*

Call recording is gaining momentum around the globe. Given the existence of regulation, it's important CIOs understand the complexity and nuances of call recording and customer security.

Lawyers investigate as Polycom CEO quits after expense “irregularities” revealed

25 July, 2013 by Andrew Collins

Polycom boss Andrew Miller has resigned after the company uncovered “irregularities” in his expense submissions. Following the news of Miller’s resignation, several law firms have launched their own investigations into Polycom or its staff.

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