Convergence > Unified communications

ShoreTel ups the ante in UC market

09 May, 2013 by Anthony Caruana

Earlier this week at Interop in Las Vegas and to a small group of journalists in Sydney, ShoreTel announced a new product for its unified communications users. The ShoreTel Dock fuses the office phone with mobile devices. Is this a sign that UC is coming of age?

Unified comms misunderstandings could cost you

12 April, 2013

Misunderstandings about unified communications tools mean Australian organisations could be spending big on unified communications tools that don’t improve employee productivity.

Multivendor UC & the cloud challenge

11 December, 2012 by Sue Bradshaw, Senior Technical Writer, Integrated Research

While unified communications has been around for a while, how can it work in multivendor environments where cloud services are still new? How do we move from bare metal systems to cloud and what does that mean for the user experience?

City of Charles Sturt gains insight into communications with UC

27 November, 2012 by Technology Decisions staff

The City of Charles Sturt has implemented a unified communications solution across several of its locations, improving staff efficiency and customer service delivery.

South Coast Radiology consolidates 13 front desks into one call centre with Mitel unified communications

04 October, 2012

South Coast Radiology has used unified communications to centralise communications from its satellite offices into a call centre at head office, realising efficiency and fiscal benefits in the process.

Unified communications eBook

22 August, 2012

Unified communications (UC) has many potential benefits for organisations, including cost savings through the use of IP telephony as well as streamlined communications between staff members and customers. This eBook features several articles on emerging movements in UC - download now!

Avaya IP Office 8.1 upgraded UC solution

06 August, 2012

Avaya has announced the availability of Avaya IP Office 8.1, an upgraded version of its unified communications (UC) solution for SMEs.

Zoho ManageEngine Mobile Device Management

03 July, 2012

ManageEngine Mobile Device Management is a module of DesktopCentral, an enterprise desktop management solution. Mobile Device Management extends centralised IT administration to any iOS device, allowing businesses to use a single system for managing all of their desktop computers, laptops, iPhones and iPads.

Summerland Credit Union replaces telephone system with NEC IP PBX

15 June, 2012

Summerland Credit Union has overhauled its call centre and internal communications infrastructure, replacing it with an IP PBX from NEC. As a result, the company is saving $35,000 per year in line rental alone, while also improving call quality and reducing faults. Presence features also improve internal redirection of calls.

Homemade interactive voice response (IVR) and UC help Hoyts improve customer service and IT help desk

14 June, 2012

Hoyts Corporation has built its own interactive voice response (IVR) application for use with a recently deployed unified communications (UC) system. The solutions have resulted in a faster turnaround in call handling, and less time spent on call waiting.

Australian enterprises will look to hybrid of on-premise and hosted unified communications

13 June, 2012

Australian enterprises have started evaluating unified communications as a service (UCaaS) as a realistic alternative to on-premises UC, but most will choose some hybrid of unified communications and collaboration (UCC) and UCaaS in a phased migration, according to Gartner.

Polycom appoints new Australian and New Zealand managing director

01 May, 2012

Unified communications vendor Polycom has appointed Gary Denman as managing director of its Australian and New Zealand operations.

snom gains Schmooze appeal

27 April, 2012

snom technology has announced that its VoIP phones are interoperable with Schmooze Com’s PBXact phone system and PBXtended hosted PBX. snom VoIP phones can now be autoprovisioned via the Schmooze Com Endpoint Manager for quick and easy installation and no-hassle management, directly from the PBX GUI. The following six snom models are currently certified for the Schmooze solution: snom 300, snom 320, snom 370, snom 821 and snom 870 desktop phones and the snom M9 wireless handset.

Alcatel-Lucent’s OpenTouch Conversation software for BYOD unified communications

21 April, 2012

The OpenTouch Conversation software (OTC) is intended to help businesses securely and efficiently manage bring your own device (BYOD) strategies and deliver services such as instant messaging, data sharing, voice calls and video collaboration to employees’ personal devices, including smartphones and tablets.

How to ensure a smoother unified communications deployment

05 April, 2012 by Graeme Gherbaz*, Managing Director, Plantronics Australia and NZ

Implementing any kind of company-wide system has the potential to be a dramatic success or a dismal failure, and unified communications is no exception. Taking a structured approach can mean the difference between a dream deployment and a communications calamity. Graeme Gherbaz, Managing Director of Plantronics Australia and NZ, explains how to employ such a structured approach.

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