Convergence > Unified communications

Maximising unified communications ROI with business process automation

22 February, 2012 by Brendan Maree, ANZ Country Manager, Interactive Intelligence

Unified communications (UC) systems often consist of disparate pieces of software from multiple providers, meaning integration, management and reporting can be difficult. An alternative approach is to combine UC with business process automation (BPA), in an effort to avoid these hassles. Brendan Maree, ANZ Country Manager, Interactive Intelligence, explains.

NEC appoints executive general manager for NECare

24 January, 2012

NEC Australia has appointed Philip Belcher as executive general manager NECare, the company’s multivendor maintenance and support services business. Belcher will be responsible for the maintenance and support services that provision the company’s unified communications sales and channel teams.

Polycom RealPresence with TIP support

08 December, 2011

A software update to the Polycom RealPresence Platform allows customers using Polycom and other standards-based video collaboration solutions to join calls with non-standard Cisco TelePresence Systems and vice versa.

UC with a chance of cloud: the emergence of cloud-based unified communications

04 November, 2011 by Stephen Withers

Unified communications offers a tantalising mix of productivity benefits, but the cost of a full-blown enterprise-grade deployment is prohibitive to many organisations. However, with the emergence of cloud-based unified communications services, these benefits are becoming available to more and more Australian businesses, as Stephen Withers found out.

Internode hosted unified communications service

26 October, 2011 by

Internode has announced an offering for business customers to achieve benefits of hosted VoIP telephony.

ShoreTel Mobility extends UC to smartphones and tablets

25 October, 2011 by

ShoreTel has announced an update to ShoreTel Mobility, a smartphone solution that integrates leading smartphones and tablets with leading IP PBX systems extending full UC and cost-saving calling capabilities to the mobile workforce.

Aastra Telecom 700 UC solution

19 October, 2011 by

Aastra 700 is a UC solution for small and medium-sized businesses wanting the benefits of UC for mobile employees and to cut call costs and roaming charges.

Digium Switchvox 5.1 unified communications solution

27 September, 2011 by

Digium has released Switchvox 5.1, which adds fixed mobile convergence and further integration with third-party business applications into its VoIP unified communications solution, designed for small to mid-sized businesses.

Jabra ANZ unified communications headsets

23 September, 2011 by

Jabra ANZ has launched four unified communications headsets.

IP telephony sends GOMED boss on holiday

11 August, 2011

Goldfields Occupational Medicine (GOMED), an independent occupational medical facility, has let go of its legacy technology and telephony provider after the facility experienced three months of IT downtime in two years. A new telephony solution has given GOMED’s boss, Tim Spokes, the peace of mind to set out on an overseas holiday.

Demons call on the power of unified comms

13 July, 2011

The Melbourne Football Club (MFC) - also known as ‘The Demons’ - has ditched its 10-year-old POTS phone system in favour of a unified communications (UC) system that provides the club with free interoffice calls and greater mobility.

Infor Pathway 3.06 social media integration software

17 June, 2011 by

Infor Pathway 3.06 web-enabled software allows greater integration with the consumer web and social media assets like YouTube videos and Flickr images, allowing government authorities and councils to more effectively interact with communities.

ShoreTel 12 UC software

16 June, 2011 by

ShoreTel 12 UC software integrates, streamlines and improves telephony-based communications for enterprises. It provides easy access to high-definition (HD) audio conferencing, zero-download desktop sharing, XMPP-based Instant Messaging, presence, Microsoft Outlook scheduling and multimedia recording, all integrated in the core platform and available at the user’s fingertips.

Quest Software vWorkspace Connector for Android version 1.0

15 June, 2011 by

Quest Software’s vWorkspace Connector for Android version 1.0 enables users to securely access virtual Windows desktops and applications from Android tablets and cell phones.

Tips for a successful unified communications strategy

07 June, 2011 by Shervin Fathinia*

Without an overarching strategy to guide the use of unified comms technology, a UC deployment is nothing more than another technology replacement program. This article, from iVision CTO Shervin Fathinia, explains how to make the most of UC tools by developing a solid strategy for the use of UC in your organisation.

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