Convergence > Unified communications

Unifying the changes

01 April, 2010

No one can deny the way we work has changed dramatically in the past five years. Business requires us to navigate complex inter-company networks of customers, colleagues and partners. Up to now, however, organisations have struggled to truly succeed in adapting collaboration technologies. Cisco’s Peter Hughes elaborates on ways to make these new technologies work for your business.

LTE will not reach critical mass until 2014

22 March, 2010

According to analyst company Ovum, significant impact from long term evolution (LTE) will not occur in Australia until 2014, as networks are deployed nationally in digital dividend spectrum.

Avaya IP Office communications solution for SMEs

16 March, 2010 by

Avaya has introduced the Avaya IP Office communications solution for SMEs that features UC capabilities that include advanced collaboration tools using voice, instant messaging, presence and video.

A perfect storm

01 March, 2010 by Merri Mack

The Integ Group’s CEO, Ian Poole, believes we are heading for the perfect storm but it’s not the sort of storm that will sink the ship if organisations have the foresight to prepare for the inevitable disruption, then they will be the ones that prosper.

Virtualisation - key to the use of ICT assets

01 March, 2010 by Merri Mack

While there are signs of improving economic conditions, companies are still closely monitoring their operations and looking to do more with the resources already at their disposal. IT budgets are invariably being scrutinised and companies are looking at ways of moving capital expenditure to operating expenses to meet the same business goals. AT&T’s Fred Girouard looks at cost-effective IT solutions which can be deployed seamlessly across multiple locations to meet these needs.

Digium Switchvox SMB 4.5 VoIP UC solution

05 February, 2010 by

Wavelink Communications has released the Digium Switchvox SMB 4.5, an updated version of Switchvox, the VoIP unified communications (UC) solution designed for small to mid-sized businesses. Switchvox SMB 4.5 delivers applications traditionally accessed through the web interface directly to phone handsets.

Clouds are looming for UC

02 December, 2009

Until now, Australian organisations haven’t had many offerings to pick from when it came to hosted unified communications. But as Andrew Collins found out, the Australian UC market is about to be inundated with cloud-based services.

Outsourcing UC management

02 December, 2009 by Andrew Collins*

Paying someone to do grunt work is one of the more satisfying aspects of running a business. And for some small and medium businesses, outsourcing is the best way to deal with managing a UC deployment, reports Andrew Collins.

NEC challenges Cisco and IBM in UC market

25 November, 2009

NEC Australia believes it is onto a winner with the announcement of the next evolution of UC with an industry first, a personalised software suite. Its previous product, the SV8000 communication server range, has chalked up 4500 customers in 18 months.

More UC services offered in the cloud

22 October, 2009

Hosted telephony/unified communication services are becoming more prevalent.

Mater Health Services’ smart hospital strategy

13 October, 2009

By allowing access to clinical information systems wherever they are needed, medical staff can access patient records, pathology and radiology results and key clinical information right at the bedside or point of care. This highly secure Cisco mobility solution untethers medical staff and supports different workflows and maximises their efficiency.

Integrated mobile and fixed line systems

12 October, 2009 by

Sybase and Siemens Enterprise Communications (SEN) have partnered to provide customers with a fully integrated mobile and fixed line, voice and data solution that supports and includes the management of a range of device types through a completely heterogeneous environment.

Unified communications applications suite

12 October, 2009 by

Unified communications software solutions for the Nortel CS1000 platform have been released by IPFX.

Hollywood unifies voice communications

12 October, 2009

Perth’s Hollywood Private Hospital, which is part of Ramsay Health Care, has deployed a new healthcare voice communications solution from Nortel that allows it to retain existing phones while adding modern call functionality and providing an easy upgrade to unified communications.

Teachers Credit Union deploys unified communications

17 August, 2009

Australia’s second-largest credit union, the Teachers Credit Union, has deployed a 126-seat unified communications call centre solution from Interactive Intelligence. The Interactive Intelligence Customer Interaction Centre (CIC) application suite provides a multimedia contact centre capability which is being used to manage communications across five locations in New South Wales, Canberra and Perth.

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