Convergence > Unified communications

More UC services offered in the cloud

22 October, 2009

Hosted telephony/unified communication services are becoming more prevalent.

Mater Health Services’ smart hospital strategy

13 October, 2009

By allowing access to clinical information systems wherever they are needed, medical staff can access patient records, pathology and radiology results and key clinical information right at the bedside or point of care. This highly secure Cisco mobility solution untethers medical staff and supports different workflows and maximises their efficiency.

Integrated mobile and fixed line systems

12 October, 2009 by

Sybase and Siemens Enterprise Communications (SEN) have partnered to provide customers with a fully integrated mobile and fixed line, voice and data solution that supports and includes the management of a range of device types through a completely heterogeneous environment.

Unified communications applications suite

12 October, 2009 by

Unified communications software solutions for the Nortel CS1000 platform have been released by IPFX.

Hollywood unifies voice communications

12 October, 2009

Perth’s Hollywood Private Hospital, which is part of Ramsay Health Care, has deployed a new healthcare voice communications solution from Nortel that allows it to retain existing phones while adding modern call functionality and providing an easy upgrade to unified communications.

Teachers Credit Union deploys unified communications

17 August, 2009

Australia’s second-largest credit union, the Teachers Credit Union, has deployed a 126-seat unified communications call centre solution from Interactive Intelligence. The Interactive Intelligence Customer Interaction Centre (CIC) application suite provides a multimedia contact centre capability which is being used to manage communications across five locations in New South Wales, Canberra and Perth.

ACOMM Awards 2009

07 August, 2009

The ACOMM 2009 category award winners were Dialogue Communications/Singtel Optus, iiNet, Internode, Leopard Labs, Telstra Enterprise & Government and Truman Hoyle.

Unified comms saves Cooma-Monaro Shire money

17 July, 2009 by

A unified communications (UC) solution has garnered for the Cooma-Monaro Shire Council savings to the taxpayer of $1600 per month in voice-link costs, a 50% reduction in power consumption, up to 60% less TCO than other systems, and an ROI, including maintenance costs, of less than four years.

Luther College implements a UC system

18 June, 2009

Luther College is a private senior school in Melbourne's outer eastern suburbs which prides itself on providing high-quality education to more than 1000 students.

Modelling UC tool

11 June, 2009 by

NEC Australia has launched an in-depth modelling tool designed to quantify the expected ROI for unified communications deployments. Using the tool, NEC found that the typical business in Australia can expect to save about $100,000 in one year, with a payback period of just six months.

Mobile softswitch

11 June, 2009 by

Huawei has released its latest mobile softswitch solution (MSS) with enhanced capability in network security, maintenance and operating expenses reduction. 

Enterprise media software

11 June, 2009 by

Zultys has released Version 5.0 software for its MX250 and MX30 Enterprise Media eXchange products. Version 5.0 provides added features for contact centre managers and companies supporting teleworkers and remote offices. Zultys Release Version 5.0 eliminates the need for licences for SIP trunk support in a continuous effort to simplify customers’ access to the latest technologies.

Gizmo stays in contact

13 May, 2009 by

Sydney-based Gizmo, a provider of technical support for a wide range of computer-related technologies, has successfully migrated to a fully fault-tolerant Mitel unified communications solution to support the company’s rapid growth and improve the efficiency of its 10 Australian offices and large field services workforce.

Integrated UC package

22 April, 2009 by

IBM Lotus users can now access Avaya unified communications capabilities through Lotus software.

Unified communications suites

16 April, 2009 by

The Mitel unified communications (UC) portfolio is packaged under a role-based software licensing approach.

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