The ACCC has taken Optus to court, accusing the operator of misleading its old HFC customers about the need to quickly migrate to the nbn and concealing the fact that consumers have a choice of nbn providers.
Now that Telstra and Optus have both committed to the ACCC to compensate customers sold nbn plans their connections are incapable of achieving, Internet Australia is urging all ISPs to do the same.
Our insatiable demand for digital connectivity is at an all-time high, according to the latest statistics from the ACMA.
Optus has become the second nbn service provider to commit to compensating customers who had been sold nbn plans that are incapable of matching the speeds advertised.
TPG Telecom will be the official network partner for the first phase of the City of Adelaide's groundbreaking Ten Gigabit Adelaide fibre network project.
The ACCC has chosen a provider for its broadband monitoring program and released a report into ISPs' compliance with new guidelines for providing consumers with accurate information about broadband speeds.
Vodafone starts sales of its nbn products in Sydney, Melbourne and Canberra, and tweaks its 4G backup connectivity service.
Australian premises due to be connected to the HFC component of the nbn — expected to be used for nearly 3 million premises — are in for a further delay of six to nine months after nbn co suspended the rollout.
More than half of Australian premises are now ready to connect to the nbn, and nbn co aims to have three quarters of premises ready for service by the end of this financial year.
CVC capacity purchased per nbn user increased slightly to 1.11 Mbps during the September quarter.
Around 42,000 customers will be compensated after an ACCC investigation found that some nbn users on Telstra 100 Mbps, 50 Mbps and even 25 Mbps plans were unable to receive the promised speeds.
Responding to growing customer complaints over the quality of nbn services, the ACCC has launched a public inquiry into service standards at the wholesale level.
In its latest market study on the telecoms sector, the ACCC has found there is healthy competition among a small number of dominant providers, and urged the government to reconsider the nbn pricing model.
Technology capable of achieving speeds of up to 1 Gbps over existing copper wiring will be deployed on the nbn starting next year, nbn co has announced.