Industry News
Companies blame customers for poor CX
In a remarkable twist, some companies are blaming their customers for shortfalls in customer experience satisfaction. [ + ]
Australian smartphone shipments slumped 9% in 2018
The Australian smartphone market contracted by a record 9% during 2018 to just 8.2 million units shipped, IDC estimates. [ + ]
Heartbeats could soon replace house keys
A person's heartbeat could soon replace the keys needed to access their home and car, according to a cybersecurity expert. [ + ]
Boosting female representation in ICT
A new initiative launched by the federal government is aiming to increasing female participation in the ICT sector. [ + ]
Equinix to open Melbourne IBX data centre
Equinix plans to continue its global expansion with a new data centre being established in Melbourne. [ + ]
NSW unis establish Sydney Quantum Academy
A new Sydney Quantum Academy is being established as part of an initiative between four leading NSW universities. [ + ]
Lax attitudes to NDB legislation, CompTIA says
Nearly one-quarter of organisations have not changed their security policies to comply with Notifiable Data Breach legislation, according to a CompTIA survey. [ + ]
Cisco, Curtin launch intent-based networking centre
A new Global Centre for Intent-based Networking has been launched by Cisco and Curtin University. [ + ]
ACS event celebrates women in ICT
ACS is celebrating International Women's Day on 8 May with a breakfast event in Barangaroo, Sydney. [ + ]
SSL/TLS certificates do thriving trade on dark web
Research into five popular dark web marketplaces uncovered evidence of a thriving trade in SSL/TLS certificates packaged with a range of crimeware. [ + ]
ACMA warns telcos over complaints handling
Nearly all the companies investigated for compliance with ACMA's new telecoms complaint handling standard were found to be in breach of the rules. [ + ]
Aus retailers lagging on BOPIS service
Less than one-third of Australian retailers are offering buy online, pick up in store (BOPIS) options, according to new research. [ + ]
NZ has 50% uptake for ultra-fast broadband
The number of New Zealand homes and businesses adopting ultra-fast broadband has now reached the 50% mark. [ + ]
Prototype data-sharing solution created at ACS hackathon
A world-first prototype for safe data sharing has been developed during a hackathon organised by ACS. [ + ]
Privacy sweep shows big compliance gaps
Only half of respondents to a global sweep of data protection practices among organisations in 18 countries have a documented incident response procedure. [ + ]