Pega aims to revolutionalise self-service tools
08 August, 2025 by Dylan Bushell-Embling | Supplied by: Pegasystems Pty LtdPegasystems has introduced a new solution aimed at transforming how enterprises deliver services across channels by using the power of AI.
AI is helping banks 'listen' again
14 July, 2025 by Marc Giretto, Financial Services Industry Strategist, APJ at Teradata | Supplied by: Teradata Australia Pty LtdAI is powering a new epoch in banking: one focused on reconnecting with the human side of banking.
Adobe develops AI agent for marketers and CX teams
10 June, 2025 by Dylan Bushell-EmblingAdobe’s newest AI agent is aimed at helping marketers and CX teams diagnose and resolve issues impacting workflows on the Adobe Experience Platform.
Neat appoints new ANZ lead
10 April, 2024 by Dylan Bushell-Embling | Supplied by: Neatframe Australia Pty LtdVideo conferencing device company Neat has appointed Jason MacBride as its new Regional Director for the ANZ region.
Swoop launches new voice product for SMEs
08 February, 2024 by Dylan Bushell-EmblingFixed wireless telecom service provider Swoop has launched a new voice offering following its acquisition of Sydney-based Seventeen Services.
Australia is a global remote work leader
22 August, 2023 by Dylan Bushell-EmblingAustralian organisations are ahead of their peers in other markets for making the IT investments needed to support hybrid and remote work, research indicates.
Sound of success: embracing quieter work environments
15 August, 2023 by David Sorrell – ANZ Sales Director, EPOS | Supplied by: EPOS Audio Australia Pty LtdIn the world of hybrid workplaces, where we seamlessly transition between remote work and the physical office, a silent adversary awaits: noise.
Holoportation a reality
14 August, 2023Actor William Shatner was beamed into the Advertising Week APAC 2023 event earlier this month, using Proto Hologram technology.
ANZ customers have high CX expectations
11 May, 2023Between two and five frustrating customer experiences is enough to make 80% of Australian and New Zealand customers think about switching brands.
Australian consumers demand personalised CX
11 April, 2023 by Dylan Bushell-EmblingAustralian brands are under competing pressures to cut costs, improve security and deliver personalised customer experiences, new research suggests.
Partnership supercharges digital workplace transformation
21 December, 2022 | Supplied by: HCL TechnologiesHCLTech's automation and artificial intelligence solutions to enhance cybersecurity and employee experience at snack company Mondelēz International.
Roses Only hits record customer retention with Macquarie Telecom
21 November, 2022With access to cloud, VoIP and SD-WAN services, the business delivered twice the amount of orders during last year's COVID lockdown.
Healius to deploy integrated RingCentral solution
09 November, 2022Healthcare provider Healius has selected RingCentral to deploy an integrated unified communications as a service and contact centre as a service solution.
ANZ partnership to deliver computer vision outcomes
20 October, 2022VisualCortex has signed a referral and services agreement with data consulting company Servian.
Collaborative tools improve staff and customer retention
07 October, 2022 | Supplied by: RingCentral AustraliaMcCarthy Durie Lawyers has reported significant year-on-year staff and customer retention levels following its rollout of Avaya Cloud Office by RingCentral.
