Swoop launches new voice product for SMEs
08 February, 2024 by Dylan Bushell-EmblingFixed wireless telecom service provider Swoop has launched a new voice offering following its acquisition of Sydney-based Seventeen Services.
Australia is a global remote work leader
22 August, 2023 by Dylan Bushell-EmblingAustralian organisations are ahead of their peers in other markets for making the IT investments needed to support hybrid and remote work, research indicates.
Healius to deploy integrated RingCentral solution
09 November, 2022Healthcare provider Healius has selected RingCentral to deploy an integrated unified communications as a service and contact centre as a service solution.
Collaborative tools improve staff and customer retention
07 October, 2022McCarthy Durie Lawyers has reported significant year-on-year staff and customer retention levels following its rollout of Avaya Cloud Office by RingCentral.
Does your CX have the 'IT' factor?
19 September, 2022 by Lindsay Brown, VP and GM Asia Pacific, GoToFor businesses to thrive and stand out amongst the competition, customers need to experience outstanding service in every single interaction.
Equinix Metal key to accelerating digital transformation
15 August, 2022Equinix Metal enables customers to get more raw processing power and throughput clicks, with close proximity to clouds and end users, with just a few clicks.
Networking and comms infrastructure refresh for Godfreys
03 March, 2022Iconic 90-year-old specialty retailer Godfreys has completed a major networking and telecommunications infrastructure refresh across its 130 stores
1bill launches app to help Aussies manage and pay bills
03 December, 20211bill Holdings has launched an Android and iPhone app, 1bill, that will help Australians take control of household bill management and ease bill shock.
ACCC approves Meta's proposed acquisition of Kustomer
24 November, 2021The ACCC has announced that it will not oppose Meta's proposed acquisition of customer relationship management SaaS provider Kustomer.
Governor's awards recognise leaders in Vic startup sector
11 November, 2021The Governor of Victoria Startup Awards will recognise startups for their outstanding contributions to the fast-growing sector.
Workplaces employ real-time tracking to support vaccine mandates
08 November, 2021An early education provider has implemented SAP SuccessFactors' Employee Central vaccination portlet to comply with mandatory COVID-19 vaccination requirements.
Report reveals drop in telco complaints, but longer wait times
22 October, 2021Australian customers made over one million complaints to telcos over the last year and had to wait 12 days on average to have them resolved, according to data from ACMA.
Unified comms delivers for pharmacy chain
13 October, 2021Moving from a hybrid VoIP, PABX and PSTN service to a cloud-based unified communications as a service (UCaaS) solution is delivering savings.
Aussie fintech boosts analytics capabilities with Snowflake
16 August, 2021Data cloud company Snowflake has been selected by mx51 to support its analytics and customer services activities.
Reddit expands into Australia with new Sydney office
16 July, 2021Reddit has announced plans to establish a dedicated office in Australia, based in Sydney, as the social network expands its advertising reach.
