Convergence > Unified communications

Swoop launches new voice product for SMEs

08 February, 2024 by Dylan Bushell-Embling

Fixed wireless telecom service provider Swoop has launched a new voice offering following its acquisition of Sydney-based Seventeen Services.

Australia is a global remote work leader

22 August, 2023 by Dylan Bushell-Embling

Australian organisations are ahead of their peers in other markets for making the IT investments needed to support hybrid and remote work, research indicates.

Healius to deploy integrated RingCentral solution

09 November, 2022

Healthcare provider Healius has selected RingCentral to deploy an integrated unified communications as a service and contact centre as a service solution.

Collaborative tools improve staff and customer retention

07 October, 2022

McCarthy Durie Lawyers has reported significant year-on-year staff and customer retention levels following its rollout of Avaya Cloud Office by RingCentral.

Does your CX have the 'IT' factor?

19 September, 2022 by Lindsay Brown, VP and GM Asia Pacific, GoTo

For businesses to thrive and stand out amongst the competition, customers need to experience outstanding service in every single interaction.

Equinix Metal key to accelerating digital transformation

15 August, 2022

Equinix Metal enables customers to get more raw processing power and throughput clicks, with close proximity to clouds and end users, with just a few clicks.

Networking and comms infrastructure refresh for Godfreys

03 March, 2022

Iconic 90-year-old specialty retailer Godfreys has completed a major networking and telecommunications infrastructure refresh across its 130 stores

1bill launches app to help Aussies manage and pay bills

03 December, 2021

1bill Holdings has launched an Android and iPhone app, 1bill, that will help Australians take control of household bill management and ease bill shock.

ACCC approves Meta's proposed acquisition of Kustomer

24 November, 2021

The ACCC has announced that it will not oppose Meta's proposed acquisition of customer relationship management SaaS provider Kustomer.

Governor's awards recognise leaders in Vic startup sector

11 November, 2021

The Governor of Victoria Startup Awards will recognise startups for their outstanding contributions to the fast-growing sector.

Workplaces employ real-time tracking to support vaccine mandates

08 November, 2021

An early education provider has implemented SAP SuccessFactors' Employee Central vaccination portlet to comply with mandatory COVID-19 vaccination requirements.

Report reveals drop in telco complaints, but longer wait times

22 October, 2021

Australian customers made over one million complaints to telcos over the last year and had to wait 12 days on average to have them resolved, according to data from ACMA.

Unified comms delivers for pharmacy chain

13 October, 2021

Moving from a hybrid VoIP, PABX and PSTN service to a cloud-based unified communications as a service (UCaaS) solution is delivering savings.

Aussie fintech boosts analytics capabilities with Snowflake

16 August, 2021

Data cloud company Snowflake has been selected by mx51 to support its analytics and customer services activities.

Reddit expands into Australia with new Sydney office

16 July, 2021

Reddit has announced plans to establish a dedicated office in Australia, based in Sydney, as the social network expands its advertising reach.

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